Q: How much does it cost to stay at Quay West Suites Melbourne?
The prices at Quay West Suites Melbourne may vary depending on your stay (e.g. dates you select, hotel's policy etc.). To check our best available rates for your required dates, please go to all.accor.com.
Q: Do I need a credit card to make a booking?
Yes, a valid credit card is required to confirm your booking when you book your accommodation via our website. Please note that if you are settling your account with a credit card a 1.3% credit card transaction fee will apply.
Q: What type of room can I book at Quay West Suites Melbourne?
Room options at Quay West Suites Melbourne include:
- Studio Room (Approx. 32 sqm)
- 1 Bedroom Apartment (Approx. 52 sqm)
- 2 Bedroom Apartment (Approx. 90 sqm)
- 3 Bedroom Apartment (Approx. 160 sqm)
Q: Does Quay West Suites Melbourne offer a loyalty program?
Yes. ALL - Accor Live Limitless is our complimentary loyalty programme.
You can join the programme by registering:
- On our all.accor.com website or app
- During your stay in one of the Accor participating in the programme
- When you reserve through our Accor telephone reservation offices
You will earn points for every stay with Quay West Suites Melbourne as long as your loyalty details are on the current reservation and guests have booked through all.accor.com.
Q: Can I cancel my reservation free at Quay West Suites Melbourne and receive a full refund?
Yes, Quay West Suites Melbourne offers free cancellation on select room rates. Please refer to Quay West Suites Melbourne cancellation policy for more details about any exclusions or requirements.
Q: Are there interconnecting rooms available?
Yes, our 2 Bedroom Superior Suite and 2 Bedroom Deluxe Apartment feature a 1 Bedroom plus Studio Suite that interconnect with their main entry door.
Q: Can three guests share one of the one bedroom suites? If so, what bedding will be provided for the third guest?
Yes, maximum occupancy of our 1 Bedroom Suites is three guests. All of our 1 Bedroom Suites feature one king or queen bed in the bedroom. A sofa bed can be made up in the living room for the third guest.
Q: Will I be charged for extra guests occupying my room?
Hotel room rates vary by date and by the number of adults occupying each room. To accommodate more guests, you are required to modify your reservation. You will be notified of any additional charges during the modification process, prior to confirming your updated reservation.
Q: Can I have a party in one of the suites?
For the safety and comfort of all guests, the hotel has a strict no party policy - excessive noise, music or number of people will be asked to leave the building.
Q: Can I have a room with a view?
Our 1 Bedroom Superior Suite with City Views, 1 Bedroom Deluxe Apartment with City & River views, 2 Bedroom 2 Bathroom Deluxe Apartment with City & River views feature views over the Melbourne CBD.
Q: Does Quay West Suites Melbourne have accessible rooms?
No. Quay West Suites Melbourne does not have accessible rooms.
Q: Can Quay West Suites Melbourne provide a cot for my baby?
Yes. We can set up a cot for your stay free of charge. Please note all special requests in the “Add comment” area when making a reservation on our website.
Q: Can I park a car at Quay West Suites Melbourne?
Self-Parking is available at a rate of $35 per car per day at our secure underground car park. No booking is required. The car park has a height restriction of 2.0 metres.
Q: Does Quay West Suites Melbourne offer smoking rooms?
Quay West Suites Melbourne is a completely non-smoking property. We guide our guests to the nearest smoking area if needed.
Q: Is Quay West Suites Melbourne pet-friendly?
No, only service animals are welcome at the property.
Q: How do I make a reservation for large groups?
For group enquiries of 7 or more rooms, please email your request, including dates and number of rooms you are enquiring to H8804@accor.com
Q: How do I book a corporate rate?
At Quay West Suites Melbourne, we value your business. To take advantage of exclusive corporate rates, please email H8804@accor.com and a friendly team member will contact you to see how Quay West Suites can support your business.
Q: What time am I able to check-in?
Our guaranteed check in time is from 2:00 pm. We are able to request earlier check in times, which is subject to availability. Please note this cannot be guaranteed, however, we will do our best to accommodate any requests.
Q: What time am I able to check-out?
Checkout time is at 11:00 am. Late checkout is available for a fee (amount may vary, subject to availability).
Q: How do I access the car park?
On arrival, please park your car in the driveway outside the main hotel entrance, please do not unpack the vehicle. When checking in, our friendly reception team will provide you with the car park access instructions. Access to the hotel floors is available directly from the car park once parked.
Q: Can I use Google or Apple pay to pay for my room?
You can use Google or Apple pay to cover the accommodation charges, however we do require a physical card with the full card number displayed for a security bond on arrival.
Q: Can I use cash to pay for my room and cover the security bond?
At this stage, we do not accept cash payments to minimise contact due to Covid-19. A credit or debit card, as well as matching photo ID is required at the time of check in.
Q: Can I use my reward points to pay for my stay?
Yes. Please speak to our friendly reception team upon check out to redeem your reward points.
Q: Can my Partner/Friend check in before me if the booking is in my name?
We required photo ID and a Credit Card for security deposit on arrival, matching the name on the reservation. Please contact the Hotel prior to arrival to add a second name to the reservation on +61 3 9693 6000 or email H8804@accor.com
Q: What measures is Quay West Suites Melbourne taking to ensure safety of all guests?
Quay West Suites Melbourne have introduced intensified hygiene & prevention measures to ensure guests safety. The ALLSafe label verified by Bureau Veritas represents our new elevated cleanliness protocols and standards and provides assurance that these standards have been met in our hotels.
In line with the Accor ALLSafe program, unnecessary items have been removed from our guest rooms. This includes: magazines, books, information cards and decorative pillows. Items such as bottled water, minibar items, bathrobes & slippers are available on a request basis. This is so we can maintain the highest possible hygiene practices.
For more information on Accor ALLSafe measures please go to https://all.accor.com/event/allsafe.en.shtml
Q: Are rooms serviced daily?
Yes. Quay West Suites Melbourne offers daily housekeeping service. To minimise contact during Covid-19, guests are not permitted in the room whilst housekeeping are servicing.
Q: Is there a mini bar available in the room?
In line with the Accor ALLSafe program, minibar items are available on a request basis. The menu can be found in the tea caddy for your convenience.
Q: What facilities are available at Quay West Suites Melbourne?
Quay West Suites Melbourne offers the following activities / services (charges may apply):
- Stunning 15m magnesium salt pool & spa
- Modern gymnasium and steam room
Q: What kind of breakfast is served at Quay West Suites Melbourne?
Guests can enjoy a café style breakfast served in Jarrah Restaurant.
Q: Do you have a bar?
Yes, we have Jarrah Bar & Terrace located on plaza level overlooking the Melbourne CBD skyline. Jarrah Bar & Terrace is open Tuesday - Saturday Nights from 5.00pm - 10.00pm featuring a great variety of wines, beers, spirits and cocktails, as well as tasty snacks.
Q: Where is Quay West Suites Melbourne located?
Located in Melbourne Central Business District, this luxury aparthotel is within a 5-minute walk of Melbourne Arts Centre and National Gallery of Victoria. SEA LIFE Melbourne and Melbourne Convention and Exhibition Centre are also within 15 minutes. Flinders Street Station is only a 5-minute walk and Melbourne Central Station is 18 minutes.
Q: How far is Quay West Suites Melbourne from the centre of Melbourne?
Quay West Suites Melbourne is located 800 m from the centre of Melbourne.
Q: What are the nearest railway stations & airport?
- Flinders Street Railway Station – 350 metres
- Southern Cross Station – 2 kilometres
- Tullamarine Domestic and International Airport (MEL) - 23 kilometres
- Avalon Domestic Airport – 55 kilometres
Q: How can I get to Quay West Suites Melbourne from the nearest airport?
From the nearest airport, you can get to Quay West Suites Melbourne by:
- SkyBus (Shuttle Service): The SkyBus runs express between Melbourne Airport (Tullamarine) and Southern Cross Station in Melbourne’s city centre. For no extra charge, SkyBus can deliver you to Quay West Suites Melbourne with their hotel transfer service.
- Taxi Service: Taxis can be hailed from Melbourne Airport (Tullamarine) and taken directly to Quay West Suites Melbourne. A taxi will cost upwards of approximately $60 one-way*. A return Taxi from Quay West Suites Melbourne can be arranged via the Concierge Desk. (*High occupancy taxi fares for 5 or more passengers, add 50% on top of total fare.)
- Chauffeur Transfer: Quay West Suites Melbourne can arrange private transfers to and from the destination of your choosing. Airport transfers start from $75 one-way for a long wheel based sedan. Please contact us for further details or to book.
Q: Does Quay West Suites Melbourne offer a shuttle service?
Quay West Suites Melbourne can arrange private transfers to and from the destination of your choosing. Airport transfers start from $75 one-way for a long wheel based sedan. Our Front Desk team will be pleased to assist, should you have any queries. To speak to one of our friendly team members please call +61 3 9693 6000 or email H8804@accor.com
The National Gallery of Victoria (NGV) is the oldest and most visited gallery in Australia. Situated over two magnificent buildings – NGV International and NGV Australia – the Gallery hosts a wide range of international and local artists, exhibitions, programs and events; from contemporary art to major international historic exhibitions, fashion and design, architecture, sound and dance.